Privacy Policy Statement

Updated 2/28/24

This is the Privacy Policy Statement for TheWarranty.com (collectively, the “Site”), which is owned and operated by TheWarranty (the “Company” or “we” or “us”).

Your Agreement to the Privacy Policy Statement

When you use the Site, which includes subscribing to services or receiving information from the Company, you are indicating your acceptance of this Privacy Policy Statement. By expressly consenting to it, you agree to our use and disclosure of your personal information in accordance with this Privacy Policy Statement, which is also subject to the Terms of Use posted on the Site.

What Information Does TheWarranty.com Collect

We gather information that could potentially identify you, but only if you choose to share it with us. Personal Information, as defined, includes data that can be associated with or linked to a particular consumer or household. Some examples of the categories of personal information we may collect are identifiers like your real name, address, phone number, email address, your vehicle manufacturer and model, account name, and billing information. Additionally, we may collect Internet activity data, such as browsing history and interactions with websites, applications, or advertisements; commercial information like products or services purchased; biometric information; characteristics protected under California or federal law; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; professional or employment-related information; and education information.

Please bear in mind that this list is not all-encompassing, and not every instance of personal information mentioned here may have been gathered. For example, we might acquire personal information when you register on the Site, subscribe to our services, contact us, request a quote, or engage in other interactions. 

Moreover, in relation to any purchase you make on the Site or through our Account Executive team, we could obtain bank account details and/or credit/debit card information. It’s important to note that providing this information is optional, but opting not to register or furnish such data may restrict your access to certain features of the Site or other services. 

Additionally, we have the ability to automatically gather non-personal information that does not identify individual users, including IP (internet protocol) address, ISP (internet service provider), the Web browser used to visit the Site, the time of the Site visit, which Web pages were accessed on the Site, a unique mobile device identifier (in connection with the use of the Sites or related services from mobile devices), and other anonymous Site usage data. 

California Consumer Privacy Act – CCPA/

CCPA excludes consumer information that is de-identified or in the aggregate consumer information and information that is publicly available from federal, state, or local government records

The CCPA holds jurisdiction over businesses’ acquisition, possession, and trade of consumers’ personal data.

In accordance with the California Consumer Protection Act (“CCPA”), individuals residing in California, referred to as “consumers”, possess certain entitlements concerning their personal data.

 The CCPA entails:

* The entitlement to be informed regarding the personal data procured by businesses, as well as its usage and dissemination;

* The entitlement to request a copy of the specific personal data obtained about them within the preceding 12 months;

* The entitlement to erase personal data collected from them, subject to certain exceptions;

* The entitlement to decline the sale of their personal data (or, in the case of consumers under the age of 16, the entitlement to prevent the sale of their personal data without their own or their parent’s consent); and

* The entitlement to non-discrimination for exercising their CCPA rights.

We will refrain from discriminating against you based on your exercise of any of your CCPA rights. You will not encounter denial of goods or services, disparate pricing for goods or services, or a disparate level or quality of goods or services.

Cookies

We also have the ability to gather personal and non-personal information from users through “cookies” (small text files placed on user computers by us), single-pixel GIF image files (also known as “Web beacons”), Web server log analysis, and similar technologies. This data may be utilized to track usage patterns, enrich the user experience, and may be shared with third parties. For more details and to opt out, please click here.

In cases where third parties may display advertisements on the Site, these parties might employ cookies or other tracking technologies. It’s essential to note that we are not liable for the information collected by third parties in this manner or for the collection and use of data by other sites linked to the Site.

As of now, we do not actively respond to Do Not Track signals or similar requests.

Regarding User Information, we employ your personal and non-personal data for internal purposes, including providing you with the Site and services, notifying you about new products or services, and maintaining communication with you.

Exclusion of Information Collection from Minors

Please note that the Site is not intended for users below the age of 18, and we do not knowingly collect, retain, or share any information related to the Site from individuals under 18 years old.

Ensuring the Safety of Your Information

Our commitment to safeguarding your information remains paramount. To mitigate the risk of unauthorized access or manipulation of the data you submit during transmission and storage, we implement both electronic and physical security measures. However, it’s essential to understand that we cannot guarantee the absolute security or integrity of the information. As a result, we shall not be liable for any security breaches, integrity issues, or third-party interception during transit. Please exercise caution when transmitting data through the Site.

External Connections

The Site might include links to other websites or permit others to send you such links. However, the presence of a link to a third-party site does not imply our endorsement or affiliation with it. We do not exercise control over third-party sites, and accessing such sites or content is done at your own risk. We advise you to review the privacy policy of any third-party site before sharing any personal information with them.

Disclosure of Information; Your Authorization to Share

At times, we may disclose your personal and non-personal information to third parties, allowing them to provide you with information about products and services we believe may pique your interest.

By providing personal information on or through the Site, or in connection with the Company’s services, you grant the following authorizations:

– You confirm that all the information you have provided is true and accurate to the best of your knowledge.

– You establish a business relationship with the Company.

– You expressly consent to be contacted by us, our partners, and affiliates via telephone, email, SMS/text message, and/or mail, even if your telephone number is listed on any Do Not Call list(s). Mobile opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Please rest assured that we take privacy seriously and strive to uphold the security of your information while abiding by applicable laws and regulations.

We might collaborate with third parties to offer information about products and services that we believe will pique your interest, and in doing so, we may share your personal and non-personal information..

Occasionally, we may establish business relationships with other trustworthy businesses known as “Service Providers.” These providers may offer services such as hosting, maintenance, customer relationship management, data storage, management, and direct marketing campaigns. We only share the necessary information with Service Providers to enable them to perform these services on our behalf. Each Service Provider must agree to utilize appropriate security procedures to safeguard your Personal Information from unauthorized access, use, or disclosure.

In addition, we might work with third-party marketing and advertising companies, known as “Ad Networks,” which may collect and use information about your use of the Site or services to provide you with targeted advertisements. Our Privacy Policy does not cover any information collected by Ad Networks or any information you choose to provide to them or advertisers featured on the Site. If you wish to learn more about ad cookies or “opt-out” of information collection by certain companies, please reach out to us.

We may also share personal and non-personal information with businesses under common control with the Company or in the event of a merger, acquisition, or sale of some or all of our assets. Additionally, we may disclose personal and non-personal information to government or law enforcement officials or private parties when compelled by law or court order, or if we believe it’s necessary to respond to legal requests, protect Company’s or third-party rights, prevent illegal or unethical activities, or comply with the law.

Right to Request Disclosure of Information We Collect and Share

You have the right to request that we disclose certain information pertaining to their personal information that we have collected and shared over the past 12 months. Once we receive and verify your request, we will respond in a format that is portable, free of charge for the consumer, and within the required 45 days as outlined by the CCPA. If more time is required to fulfill the request, we will inform you of the reason and the needed extension period, of up to 90 days, in writing. A consumer can ask for the following information:

• The categories and specific pieces of personal information that we collected about you;
• The categories of sources from which your personal information was collected;
• The business or commercial purpose for collecting or sharing your personal information; and
• The categories of third parties with whom we shared your personal information.

To exercise your right to request disclosure of your personal information that we collected and shared, contact us at 800.307.9695. Consumers may make a verifiable request twice within a 12-month period.

Seek Deletion of Personal Information

We recognize your right to request the deletion of any personal information we have collected from you, with certain exceptions when the data serves a purpose related to our business activities, such as fulfilling goods or services requests, honoring contractual agreements, complying with legal obligations, ensuring security, or utilizing information for reasonable internal purposes. Moreover, this will prevent you from receiving future offers associated with the Site. To proceed with such a request, kindly get in touch with us at 800.307.9695. Once we receive and verify your request, we will promptly remove your personal information from our records in accordance with the CCPA guidelines. Please note that consumers can make a verifiable deletion request twice within a 12-month period.

If you wish to opt out of having your personal information “sold” (as defined by the CCPA), you can either click here or reach out to us at 800.307.9695. Once we receive and verify your request, we will refrain from “selling” your personal information. Rest assured, we are committed to upholding your preferences and privacy in line with applicable regulations.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may write to us at:

The Warranty

Attn: Customer Service 

707 Skokie Boulevard

Suite 600

Northbrook, IL 60062

You can also email us at [email protected] or call us at 800.307.9695

Privacy Policy Changes

From time to time, we may change this Privacy Policy. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the revision date shown in the revised Privacy Policy. Your continued use of our Site or services constitutes your consent to be bound by the revised Privacy Policy.